We must be contacted within 24 hours of an online purchase if you wish to make changes to your order. 


Please note that Mrs Hyde has a 7 day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 7 days of delivery date. Please follow our instructions below if you wish to make a return:

  • Inform us of your intent to return by emailing customer services at
  • Place the items in the original box or any other solid cardboard box.
  • Tape the box closed securely.
  • Ship with your chosen courier or postal company - we require that you use a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number. Customers are liable for returned goods that fail to arrive. Refunds will only be processed once the item is received in its original condition.
  • Send your package to: Mrs Hyde Boutique, 81 Thames Street, Oamaru, 9400

  • All exchanges are subject to availability.
  • There may be additional charges for postage on the new item.
  • Sale items are non exchangable and non refundable.
  • Make sure products are exactly as you received them - unworn and in original packaging with tags.