RETURNS + EXCHANGES
We must be contacted within 24 hours of an online purchase if you wish to make changes to your order.
EASY RETURNS & EXCHANGES
Please note that Mrs Hyde has a 7 day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 7 days of delivery date. Please follow our instructions below if you wish to make a return:
- Inform us of your intent to return by emailing customer services at email@example.com
- Place the items in the original box or any other solid cardboard box.
- Tape the box closed securely.
- Ship with your chosen courier or postal company - we require that you use a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number. Customers are liable for returned goods that fail to arrive. Refunds will only be processed once the item is received in its original condition.
- Send your package to: Mrs Hyde Boutique, 81 Thames Street, Oamaru, 9400
- All exchanges are subject to availability.
- There may be additional charges for postage on the new item.
- Sale items are non exchangable and non refundable.
- Make sure products are exactly as you received them - unworn and in original packaging with tags.